At Love, Sophia, we believe that trust matters. We are committed to respecting the privacy of the individuals, families, donors, volunteers, supporters, and community members who visit our website or interact with our organization.

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This Privacy Policy explains what information we may collect through our website, how we use it, when it may be shared, and the choices you may have regarding your information.

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By using this website, you acknowledge the practices described in this Privacy Policy.

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Information We Collect

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Depending on how you interact with Love, Sophia, we may collect information that you voluntarily provide to us, including your name, email address, contact information, messages or inquiries, volunteer or partnership information, donation-related information, order and shipping information, and information submitted through forms on our website.

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When you participate in Soph’s Hearts, you may also choose to submit information about a heart’s journey, such as its heart number, city and state, date received, a story, and an optional photograph.

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We may also automatically receive limited technical information when you use our website, such as browser or device information, general location information derived from an IP address, pages visited, and information collected through cookies or similar technologies.

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How We Use Information

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We may use information collected through our website to operate Love, Sophia and its programs; respond to questions and messages; process donations and merchandise orders; communicate with donors, volunteers, sponsors, partners, and supporters; administer Soph’s Hearts; improve our website and programs; maintain website security; comply with applicable legal requirements; and carry out the charitable mission of Love, Sophia.

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We do not sell personal information to third parties.

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Donations and Payments

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When you make a donation or purchase merchandise through our website, payment information may be collected and processed by the payment providers and e-commerce services used by our website.

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Love, Sophia does not need to directly store complete credit or debit card numbers in order to process these transactions when payment information is handled by those providers.

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Those providers may process information according to their own privacy policies and security practices.

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Online Store

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When you purchase merchandise, we may collect or receive information necessary to fulfill your order, including your name, email address, shipping address, products ordered, and other transaction-related information.

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Information necessary to produce, process, ship, or support an order may be shared with service providers involved in completing that order.

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Soph’s Hearts

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Soph’s Hearts is designed to allow the journey of individual hearts to be shared with our community.

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Information submitted through Soph’s Hearts may include a heart number, general location such as city and state, date received, an optional story, and an optional photograph.

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Because portions of these submissions may be displayed publicly on the Love, Sophia website, please do not submit private or sensitive information that you do not want shared publicly.

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We ask users not to submit exact home addresses, phone numbers, private contact information, or other unnecessary identifying information in Soph’s Hearts stories.

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Love, Sophia may review, edit, decline, or remove submitted content when appropriate to protect privacy, safety, or the purpose of the program.

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Children’s Privacy

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Protecting children and families is especially important to Love, Sophia.

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Our website is intended for a general audience and is not designed to knowingly collect personal information directly from children under 13 without appropriate consent.

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Children should not submit personal information, photographs, stories containing identifying information, or other private information through our website without the involvement and permission of a parent or legal guardian.

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If we learn that personal information from a child under 13 has been submitted inappropriately, we may take reasonable steps to remove it.

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As Love, Sophia develops applications and services specifically for children and families, additional privacy notices, consent procedures, or safeguards may apply.

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Photos, Stories and User-Submitted Content

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Some areas of our website may allow individuals to voluntarily submit photographs, stories, testimonials, or other content.

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Please only submit content that you have the right and permission to share.

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Submission of content does not automatically mean that Love, Sophia will publish it. We may review submissions before publication and may choose not to publish or may remove content when necessary.

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When content is intended for public display, we will use reasonable efforts to respect the privacy and safety of the people involved, particularly children.

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Email and Communications

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If you contact Love, Sophia, sign up for communications, donate, volunteer, purchase merchandise, or otherwise interact with our organization, we may use the contact information you provide to communicate with you regarding that interaction.

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If we offer promotional or newsletter emails, recipients will be provided with a way to unsubscribe from those communications where required.

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Transactional or administrative communications related to donations, purchases, applications, or other requested services may still be sent when necessary.

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Cookies and Website Analytics

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Our website may use cookies and similar technologies to operate properly, remember preferences, understand how visitors use the site, improve performance, maintain security, and support website features.

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Some cookies may be provided by third-party services used to operate the website.

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Depending on your location and applicable law, you may be provided with options for managing certain cookies.

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Service Providers

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Love, Sophia may use third-party companies and service providers to help operate our website and organization. These may include website hosting and e-commerce platforms, payment processors, merchandise production and fulfillment providers, email or communication services, analytics providers, and other vendors necessary to provide our services.

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These providers may receive information when reasonably necessary to perform services on our behalf and may also be governed by their own privacy policies.

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When Information May Be Shared

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In addition to service providers described above, information may be disclosed when reasonably necessary to comply with applicable law or legal process; protect the rights, safety, or security of Love, Sophia or others; investigate fraud or misuse of our website; or complete an organizational transaction permitted by law.

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We do not sell personal information for money.

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Data Security

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We take reasonable steps to protect information entrusted to us and use service providers that maintain security measures for their systems.

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However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Visitors should use care when submitting information online and should avoid sending unnecessary sensitive information through general contact forms.

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Data Retention

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We may retain information for as long as reasonably necessary to fulfill the purpose for which it was collected, operate our organization, maintain appropriate records, comply with legal or financial obligations, resolve disputes, and protect our organization and community.

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Retention periods may vary depending on the type of information involved.

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Your Choices and Privacy Requests

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Depending on where you live and applicable law, you may have rights or choices regarding certain personal information.

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You may contact Love, Sophia to ask questions about information you have provided or to request that we correct or delete certain information where appropriate and legally permitted.

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We may need to verify a request before acting on it, and some information may need to be retained for legal, financial, security, or recordkeeping purposes.

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Third-Party Websites

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Our website may contain links to websites or services operated by other organizations.

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Love, Sophia is not responsible for the privacy practices of third-party websites. We encourage visitors to review the privacy policies of those services before providing personal information.

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Changes to This Privacy Policy

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We may update this Privacy Policy as Love, Sophia grows, our website changes, new programs are introduced, or legal requirements change.

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When material changes are made, we may update the “Last Updated” date at the top of this page.

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Contact Us

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Questions or concerns about this Privacy Policy or the way Love, Sophia handles personal information may be submitted through our Contact Us page or by email at: