Thank you for supporting Love, Sophia. Every purchase from our shop helps support our mission and allows Sophia’s legacy of love and kindness to continue making a difference.

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Because many of our merchandise items are produced specifically for each order through third-party fulfillment partners, our shipping, return, and refund policies may be different from those of a traditional retail store. Please review the information below before placing an order.

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Order Processing & Fulfillment

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Many items purchased through the Love, Sophia Shop are made to order. After an order is placed, it is sent to one of our fulfillment partners for production, packaging, and shipment.

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Processing and fulfillment times may vary depending on the product, destination, order volume, and other circumstances outside of Love, Sophia’s control.

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Once your order has entered production, we may be unable to change or cancel it.

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Shipping

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Shipping costs and available shipping methods are displayed during checkout when applicable.

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Estimated delivery dates are estimates only and are not guaranteed. Delivery may occasionally be affected by carrier delays, weather, holidays, production delays, or other circumstances outside of our control.

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Customers are responsible for providing a complete and accurate shipping address when placing an order.

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Tracking Your Order

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When tracking information is available, it will generally be provided after your order has shipped.

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Please allow time for tracking information to update after receiving a shipping notification.

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Incorrect Shipping Addresses & Undeliverable Packages

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Please carefully review your shipping information before submitting your order.

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Love, Sophia cannot guarantee that an address can be changed after an order has entered production or shipment.

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If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping costs may apply if the order must be shipped again.

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Returns & Exchanges

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Because many Love, Sophia products are made specifically for each customer after an order is placed, we generally cannot accept returns or exchanges for change of mind, incorrect size selection, or other customer ordering errors.

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Please review product descriptions, sizing information, colors, and other product details carefully before completing your purchase.

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If you have a concern about an order, please contact us and we will do our best to help.

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Damaged, Defective or Incorrect Items

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If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact Love, Sophia as soon as reasonably possible after receiving your order.

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Please include:

Your name and order number

A description of the problem

Clear photographs showing the item and the issue

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We will review the situation and work with our fulfillment partner when appropriate to determine whether a replacement or refund is available.

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Please do not return an item unless you have received instructions from us to do so.

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Refunds

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Refunds are considered based on the circumstances of the order and are not guaranteed simply because a customer changes their mind or no longer wants an item.

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When a refund is approved, it will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on the customer's bank or payment provider.

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Original shipping charges may not be refundable except when appropriate because of an error, defect, or other qualifying issue.

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Product Appearance

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We make every effort to display products as accurately as possible. However, colors and appearance may vary slightly depending on the customer's screen, printing process, materials, or manufacturing differences.

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Minor variations that are normal to the production process may not qualify an item for replacement or refund.

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Lost or Delayed Packages

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If tracking shows that an order has been significantly delayed, lost in transit, or delivered but you cannot locate it, please contact us.

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We will review the available tracking information and, when appropriate, work with the shipping carrier or fulfillment provider to determine what options are available.

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Donations

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This policy applies to merchandise purchases through the Love, Sophia Shop.

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Donations made to Love, Sophia are not merchandise purchases and are handled separately. If you believe a donation was made in error or there is a problem with a donation transaction, please contact us as soon as possible so we can review the situation.

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Questions About Your Order

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If you have questions or concerns regarding an order, shipping, damaged merchandise, or a possible refund, please contact us through our Contact Us page or email:

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